Privacy
Facebook Login Data Deletion Instructions
Use these instructions to request deletion of personal data collected through the Captiv5 WiFi Login Facebook app and Captiv5 captive portals.
Submit a deletion request
Email the Captiv5 privacy contact with the subject “Facebook Login Data Deletion Request”. Requests are handled manually.
- Your name as shown during Facebook Login.
- The email address associated with the Wi-Fi registration, if available.
- The hotspot, venue or organisation where you used the captive portal.
- The approximate date of the login or Wi-Fi registration.
- Your Facebook app-scoped user ID, only if it is available to you.
Do not send your Facebook password, access token or other account credentials.
What happens after a request
Captiv5 will use the information provided to locate the relevant record and may request additional information reasonably necessary to verify the request. Where a hotspot operator holds or controls a relevant copy, Captiv5 may coordinate the request with that operator. Data that is no longer needed will be deleted or de-identified, subject to any legitimate legal or operational requirement to retain particular records. No fixed completion period is stated because the records and operator involved can differ by deployment.
Remove the app from Facebook
You can also remove Captiv5 WiFi Login from your Facebook Apps and Websites settings. In Facebook, open Settings & Privacy, choose Settings, open Apps and Websites, select Captiv5 WiFi Login and choose Remove. Removing the app stops future access through that connection, but it does not automatically confirm deletion of data already held by Captiv5 or a hotspot operator. Submit the email request above if you also want that data deleted.
Manual deletion process
Captiv5 currently provides deletion instructions rather than an automated Data Deletion Callback. A request submitted using the contact below is reviewed and processed manually.
Scope of deletion
These instructions concern personal information obtained or created for Captiv5 WiFi Login and the related captive portal registration. They do not delete your Facebook account or information held independently by Facebook. To manage Facebook-held information, use Facebook’s own account and privacy controls.
Deletion request contact
sales@captiv5.com
4-2-17B Worldwide Business Centre, Jalan Karate 13/47, Seksyen 13, 40100 Shah Alam, Selangor